Key Recruitment Ltd are currently recruiting for an ISS Network Support Technician to work for a world leading company based in Fareham.

General:

This position combines a project and support role with daily operational requirements in the UK ISS team. For the UK ISS team this means working on sites leading the design and implementation of IT infrastructure with a strong focus on the production networks, systems and security.

Core Mission:

·         Lead person for the technical support on the UK sites and connected sites  

·         Provide direction and technical expertise to EMEA sites

·         Ensure standard Company architecture is deployed on production sites compliant with MSC and other corporate standards

·         Design and implement appropriate solutions to audit non-conformances

·         Maintain strong security in Production networks and support logical audits

·         Work with other regions on common topics and solutions

Main Responsibilities:

·         Manage networks on UK sites in line with Company standards

·         Manage servers and infrastructure components on UK networks

·         Work closely with internal teams and external providers to deliver good performing technical platforms and services on EMEA sites

·         Coordinate or project manage technical projects

·         Ensure sites are aligned with standard Company architecture and provide approved temporary solutions if needed.

·         Ensure production infrastructure compliance with MSC

·         Prepare and lead logical audits on UK site and manage or contribute to audits on other EMEA sites as needed

·         Deliver local technology projects on time and within budget.

·         Recommend, design and deliver improvements to the network and systems to meet changing demands and new technology.

·         Maintain a strict change control mechanism for all changes

·         Provide technical guidance and support to customer implementations.

·         Maintain up-to-date technical documentation on the network including: network topology/diagrams, back-up and restore procedures, security procedures, operation/support procedures.

·         Manage and monitor subcontractors who are implementing changes affecting any network or systems.

Measure of Success:

·         Minimum technology interruptions/breakdowns

·         Good level or logical audit compliance

·         Demonstrate sharing of ideas/developments between sites 

·         Delivery of cost-effective technical solutions

·         No major issues

Qualifications / Experience / Skills:

·         Strong track record in technical projects or operations or support

·         Experience of working in secure environments

·         Strong networking and server management

·         Strong knowledge of Hyper-V (Cluster)

·         Strong logical audit experience

·         Working in an international IT/IS organisation

·         Good understanding of business flows

·         Knowledge and experience of WAN/VPN Management

·         Server deployment and administration

·         Firewall Management (Cisco ASA / Juniper)

·         Strong knowledge of Active Directory (DNS, DHCP, NTFS Permissions)

·         Knowledge and experience of building and maintaining SAN environments

·         Excellent communicator (written and verbal)

·         Business focussed

·         Strong customer-service orientation

·         Able to work without high supervision

·         Reliable, dependable

·         ITIL Foundation

·         Cisco CCENT / CCNP Certified

·                                  

Hours:

·         Day shift pattern (Flexible approach to working hours)

·         6 month contract

·         Frequent travel will be needed within the UK, also some travel required to work in EMEA.

·         Ideally will hold existing security clearance or be able to gain clearance in line with the criteria.