Key Recruitment have an exciting opportunity for an experienced individual with credit control or payment collections experience for a rapidly expanding finance company based in the centre of Southampton.

The individual must work to understand the customer’s financial and personal circumstances in order to build a relationship which results in an affordable, acceptable and sustainable repayment strategy. Strong negotiation skills delivered with empathy and the ability to overcome objections are key attributes. This company takes customer service seriously and strives to stand out from their peers and competitors, so whilst the role is primarily a collections role, the individual is expected to apply their collection skill-set with a customer service focus, from time to time undertaking pro-active contact campaigns for up to date customers, or carrying out non-collections specific account management.

The company has a friendly culture, relaxed but professional, and encourages individual and team achievement and career progression.

Essential skills and experience required for this role include;

·         Understanding regulations (CCA), money laundering rules, data protection and treating customers fairly.

·         Proven track record in collections

·         Financial Services Experience

·         Knowledge of the consumer credit industry

·         Excellent communication skills

·         Strong interpersonal and relationship skills

·         Ability to listen, empathise, negotiate and inspire confidence

·         Ability to excel under pressure and when working to tight deadlines

·         Unquestionable integrity.

·         Time Management skills

Excellent package available for the right candidate. Benefits include;

Pension Scheme, Bonus, Life Cover (4x basic salary) and 22 days holiday (rising by one day after each completed year of service to up to a total of 25 days per annum). Shifts are available from 08.00 to 20.00 Monday to Friday and 08.00 and 12.00 Saturdays, some bank holidays also included.

For more information please apply online

Job Types: Full-time, Permanent

Salary: £20,000.00 to £25,000.00 /year