Job Details
Job title
Customer Services Advisor
Company
Leading Business To Business Services Company
Location
Portsmouth, Hampshire
Salary
£17,500 - £17,500
Benefits
Job type
Permanent
Job Ref.
6120
Date posted
10/12/2019
Contact
Name
Nina Passingham
Email
Actions

Customer Services / Client Services Representative

Our client is a well established motor trade business in the Portsmouth / South Hampshire area.

They are currently recruiting for a customer service representative with a particular focus on the fleet customer side of the business.

Responsible for building and maintaining effective client relationships and delivering the lead in customer experience, the role requires effective communication with internal teams in order to exceed their client expectations and customer satisfaction scores.

You'll be pro-actively monitoring and managing all vehicles off road as well as having close regular dialogue with garages so that each vehicle is repaired and reunited with its driver as quickly as possible. You'll need to ensure that all key stages in the repair cycle are proactively managed, from the moment the vehicle is booked in, through to work completion and vehicle return, while remaining in close contact with inhouse and external technical or accident teams to quickly resolve any potential hold-ups.

Whilst experience in a similar role within the motor trade would of course be an advantage, it isn't essential as the client will consider candidates from other sectors with a similar role background in customer service / maintenance & support.

Whilst this position is predominantly Monday-Friday based, please note there is some requirement for out of office working hours.

This is a very exciting time to join this company. For further details please apply to Richard Williams in the first instance.

 

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