We are seeking a talented Project Engineer for this rapidly
expanding company.
Ideal candidates will possess a Level 3 IT Diploma or Comp TIA
A+ or equivalent. Professional IT Certifications - MCP, MCSA , Vendor led
qualifications and ITIL Foundation is desirable.
You will be responsible for the successful delivery of projects
within financial and time budgets and to customer satisfaction.
Key tasks include:
- Scoping and executing
delivery of projects
- Manage own daily
schedule ensuring PSA calendar accurate and up to date
- Technical pre-sales
consultancy for Technical Director and others
- Backup escalation
point for support issues raised and service desk support
- Backup Onsite reactive
support
- Customer
onboarding
- Process creation and
documentation
- Manage own daily
schedule by working through service board and prioritising tickets
- Ensure service or
project issues are resolved or escalated within agreed SLAs
- Support a wide variety
of customer-specific line-of-business applications
IT support relating to technical issues involving Microsoft's
core business applications, as well as virtual environments built on Microsoft,
VMware and Citrix
Support services for Microsoft related technologies: Windows
Server, Exchange, SQL, SharePoint, 365 and Azure
Technical services and support at the network level: WAN and LAN
connectivity, routers, firewalls, and security
Remote access solution implementation and support: VPN and
Remote Desktop Services
Technical services and support of VoIP telephony solutions
Support of any other software, service, tool, or hardware relating
to a customer's IT requirements
Hardware fault diagnosis and repair
Mentor and support Engineers
Out of hours 24/7 remote support on a rota basis
Weekend onsite support (8am-6pm)
A strong understanding and technical background in an MSP in a
2nd/3rd Line role. Good understanding of system migration, network switching
and reconfiguration. Familiar with all Microsoft technologies - Office 365,
Windows 7-10, Server 2008-2016, AD, Exchange, Hyper V and experience with VoIP
telephony, both hosted and on premise.
Please email your CV stating your expected salary.