Are you looking for an exciting new career in an organisation that places patient care as it’s top priority? Do you thrive on providing a compassionate, attentive, consistent and responsive service? Have you previously worked in an NHS/Medical environment? If so, this is the role for you!

Key Recruitment are delighted to be working with an excellent client looking for an experienced Team Leader to lead a team of Front Desk Administrators in delivering the highest levels of patient care in a responsive manner. The role is based in the Southampton area and will require frequent travel to other local sites.

The ideal candidate will come with a real desire to coach train and support the team to effectively advise patients and visitors to the practice.

This is a permanent full-time role, working 37.5 hours Monday to Friday and offers an attractive salary of between £25,419 and £27,375 per annum.

The key responsibilities of the role include but are not limited to:

·         Own the delivery of a high quality and responsive front desk service through achievement of agreed KPIs to deliver the highest levels of patient satisfaction

·         Manage and be accountable for the day-to-day activities at the front desk at all sites, including branch sites (4 main sites and 3 small sites), including managing and defusing difficult situations

·         Ensure interactions with patients, colleagues and visitors are effective, courteous and appropriate and patients are navigated or signposted in line with process

·         Line manage the Front Desk team, using strong leadership skills to inspire staff and cultivate a culture of proactive thinking, ownership, accountability and collaboration to achieve excellent service

·         Be responsible for the resource schedule for the team, including recruitment, on-boarding and absence management

·         Travel between sites, ensuring all team members are supported and fair and equal time is given to coaching, training and engagement activities

·         Ensure the effective cascade of communication to the whole team through multiple avenues

Essentials for the role:

·         Knowledge of customer service key performance indicators

·         Experience of working as a team lead (+3 years)

·         Excellent interpersonal skills with staff and patients

·         Able to effectively support and manage staff remotely

·         Strong coaching and people development skills