Job Details
Job title
Team Lead - Front Desk Administrator
Southampton, Hampshire
£25,419 - £27,375
Job type
Job Ref.
Date posted
Michelle Welsby

Are you looking for an exciting new career in an organisation that places patient care as it’s top priority? Do you thrive on providing a compassionate, attentive, consistent and responsive service? Have you previously worked in an NHS/Medical environment? If so, this is the role for you!


Key Recruitment are delighted to be working with an excellent client looking for an experienced Team Leader to lead a team of Front Desk Administrators in delivering the highest levels of patient care in a responsive manner. The role is based in the Southampton area and will require frequent travel to other local sites.


The ideal candidate will come with a real desire to coach train and support the team to effectively advise patients and visitors to the practice.


This is a permanent full-time role, working 37.5 hours Monday to Friday and offers an attractive salary of between £25,419 and £27,375 per annum.



The key responsibilities of the role include but are not limited to:

·         Own the delivery of a high quality and responsive front desk service through achievement of agreed KPIs to deliver the highest levels of patient satisfaction

·         Manage and be accountable for the day-to-day activities at the front desk at all sites, including branch sites (4 main sites and 3 small sites), including managing and defusing difficult situations

·         Ensure interactions with patients, colleagues and visitors are effective, courteous and appropriate and patients are navigated or signposted in line with process

·         Line manage the Front Desk team, using strong leadership skills to inspire staff and cultivate a culture of proactive thinking, ownership, accountability and collaboration to achieve excellent service

·         Be responsible for the resource schedule for the team, including recruitment, on-boarding and absence management

·         Travel between sites, ensuring all team members are supported and fair and equal time is given to coaching, training and engagement activities

·         Ensure the effective cascade of communication to the whole team through multiple avenues



Essentials for the role:

·         Knowledge of customer service key performance indicators

·         Experience of working as a team lead (+3 years)

·         Excellent interpersonal skills with staff and patients

·         Able to effectively support and manage staff remotely

·         Strong coaching and people development skills





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