Do you excel at optimising processes, technology and
resources in order to achieve KPI’s? Do you thrive managing multiple
departments to ensure they all deliver a high-quality patient experience and
care? Have you previously worked in an NHS/Medical environment? If so, this is
the role for you!
Key Recruitment are delighted to be working with an
excellent client looking for an experienced Deputy Operations Manager to lead
three key support functions (Records, Secretarial and Workflow teams) to ensure
a smooth end to end patient experience.
The ideal candidate will have strong leadership skills to
ensure that all three departments are fully supported, coaching and developed
in order to meet the needs of their patients and their key deliverables. The
role is based in the Southampton area and will require travel to local sites.
This is a permanent full-time role, working 37.5 hours
Monday to Friday and offers an attractive salary of between £29,330 and £32,320
per annum.
The key responsibilities of the role include but are not
limited to:
Records Management Team
·
Lead and support a busy records management team to action a high
volume of requests for information from patients and third parties such as
solicitors, insurance companies, the Police and Government agencies in line
with documented processes and within agreed timescales
·
Be responsible for ensuring that time critical or urgent requests
are identified and proactively addressed or escalated
Secretarial Team
·
Lead and support a busy secretarial team to work at pace to
process a consistently high volume of electronic referrals, dictations and
tasks as requested by the clinical team, ensuring urgent requests are
identified and prioritised.
·
Ensure patient records and documentation are accurate and up to
date
Workflow Team
·
Lead and support a busy workflow team to process a consistently
high volume of incoming electronic and paper correspondence from other
healthcare providers, including hospitals, District Nurses, care services and
pharmacies, in line with documented processes and within agreed timescales
Management
·
Create and distribute a daily operations dashboard. Use
initiative to identify and proactively address any areas of concern or
functional priorities and effectively communicate decisions to the team and
senior team.
·
Utilise strong leadership skills to support, inspire and drive
the teams. Help to develop a culture of accountability, continuous improvement
and collaboration.
HR
·
Manage the resource schedule including recruitment, on-boarding,
absence management etc. to deliver KPI’s
·
Deliver ongoing training and development plans and ensure they
are maintained for all team members.
Essentials for the role:
·
Experienced management of KPIs and quality outcomes
·
Experience working at an Operations Manager level (+3 years)
·
Experience working within an NHS/Medical environment (+3 years)
·
Capable of developing an expert knowledge of functions and
regulations following training
·
Highly motivated and able to empower others
·
Strong coaching and people development skills