Operations & Patient Services Manager

Are you looking for a role that allows you to demonstrate your experience of managing and achieving KPIs and quality outcomes in an operational and patient focused environment?

Have you significant evidence and experience of working with Senior Management whilst demonstrating on-going professional development within a small sized operation? Have you previously worked in an NHS/Medical environment?

If so, this role could be exactly right for you!

This role is a fixed term contract to cover maternity leave for 1 year.  The role is offered on a

job share basis working 20 hours per week and offers an FTE salary of £36,000 - £40,000.

The position will be based in Bursledon, Southampton but there will be a requirement to travel to other locations within the group all of which are within a 5-mile radius.

The key responsibilities of the role include but are not limited to:

Key Results

·         Partnership KPIs and targets are achieved at lowest cost (including improved patient access, patient experience and staff engagement).

·         Clinical involvement in support functions is monitored and minimised.

·         Team is optimised, resilient and engaged.

·         Reporting of functions is accurate and effective.

·         Agreed policies and protocols are effectively implemented and documented. 

Business Focus

• Lead the design, implementation and management (including documentation) of new systems, processes, workflows and procedures to optimise support for clinical functions.
• Provide the Senior Management Team and wider Partnership with regular and effective reporting and monitoring of all assigned functions.

People Focus

• Line manage, coach and develop direct reports (currently Deputy Managers and Communications Officer).
• Effectively implement the company’s performance management process, including probation reviews, 1-2-1’s, annual appraisals, team meetings and capability / disciplinary processes where appropriate, in line with agreed protocols. Document, follow up on and take ownership of agreed actions and next steps. 

Patient Services

• Maintain a CQC rating of “Good” and work towards a rating of “Outstanding” for all non-clinical patient contacts and services.
• Propose, refine and monitor the strategy for the optimisation of Patient Services.
• Identify and manage the roadmap for quality improvement including implementation of new systems, technologies and policies.
• Manage associated resource budget.

Operations services

• Deliver the most effective and highly efficient back office operations service in General Practice.
• Propose, refine and monitor the strategy for the optimisation of Operations Services.
• Identify and manage the roadmap for quality improvement including the implementation of new systems, technologies and policies.

Communications

• Ensure that the priorities and key messages of the Partnership are delivered effectively to the patients.
• Propose, refine and implement an agreed strategy for Partnership related communications to patients and stakeholders including our Patient Participation Group (PPG).
• Oversee the running of our PPG, ensuring agreed actions are delivered.
• Ensure communications meet the required standards of accessibility and GDPR and reflect the culture of the Partnership.

If you would like further details, or would like to discuss this vacancy, please call Michelle Edmonds direct on 02394 003 388 today or email at michelleedmonds@keyrecruitment.net

All conversations and communications will be treated in confidence.