Job Details
Job title
Project Engineer
£40,000 - £40,000
Job type
Job Ref.
Date posted
Paul Robinson

We are seeking a talented Project Engineer for this rapidly expanding company.

Ideal candidates will possess a Level 3 IT Diploma or Comp TIA A+ or equivalent. Professional IT Certifications - MCP, MCSA , Vendor led qualifications and ITIL Foundation is desirable.

You will be responsible for the successful delivery of projects within financial and time budgets and to customer satisfaction.

Key tasks include:

  • Scoping and executing delivery of projects
  • Manage own daily schedule ensuring PSA calendar accurate and up to date
  • Technical pre-sales consultancy for Technical Director and others 
  • Backup escalation point for support issues raised and service desk support
  • Backup Onsite reactive support  
  • Customer onboarding 
  • Process creation and documentation 
  • Manage own daily schedule by working through service board and prioritising tickets
  • Ensure service or project issues are resolved or escalated within agreed SLAs
  • Support a wide variety of customer-specific line-of-business applications

IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, VMware and Citrix

Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, 365 and Azure

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Remote access solution implementation and support: VPN and Remote Desktop Services

Technical services and support of VoIP telephony solutions

Support of any other software, service, tool, or hardware relating to a customer's IT requirements

Hardware fault diagnosis and repair

Mentor and support Engineers

Out of hours 24/7 remote support on a rota basis

Weekend onsite support (8am-6pm)

A strong understanding and technical background in an MSP in a 2nd/3rd Line role. Good understanding of system migration, network switching and reconfiguration. Familiar with all Microsoft technologies - Office 365, Windows 7-10, Server 2008-2016, AD, Exchange, Hyper V and experience with VoIP telephony, both hosted and on premise.

Please email your CV stating your expected salary.


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