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Reporting to the Head of Supporter Services and
Operations, the Supporter Relations Assistant (SRA) will deliver efficient
and conscientious administrative support to the Fundraising team. The role
will work as part of the supporter relations team and will act as the first
point of contact for our donors and supporters, representing the charity in a
warm professional manner. As part of this role, you will lead on the daily
activities in supporting our donors such as the preparation of thank you
letters, accurate data entry on our CRM System and assisting with the
day-to-day running of the fundraising department, the role holder will
communicate with supporters through a variety of methods.
The SRA will contribute to the team by helping with
fundraising activities such as the preparation of donor reports, and accurate
record-keeping. A key part of this position is to pro-actively engage and
build lasting relationships with supporters from within the Naval Service and
the external environment.
In addition, The SRA will work with the Regional
Engagement Officers and HR regarding the recruitment, onboarding, stewardship
and Offboarding of Fundraising and Events Volunteers.
About the RNRMC
RNRMC is the Navy’s principal charity which exists to
support every sailor, marine and their families, for life. We do this by
offering grants to and working with, other organisations to deliver
programmes that meet the needs of our beneficiaries. We work hard, engaging
with supporters to help raise awareness and funds to deliver the outcomes
required for today and tomorrow.
Experience and Background
You will have at least 1 years’ experience of working in a
comparable role and possess a real customer service ethic. You will be highly
organised with the ability to effectively multitask a busy and varied
workload. You will be a capable administrator with experience of MS365,
databases, and work with a high level of accuracy.
Please see the job description for full details on the
duties and responsibilities.
Hours of Work
This is a fixed term post of up to 12 months covering
maternity leave.
Hours of work are 32 hours per week, 0900 – 1600 Monday to
Thursday, 0900 to 1430 Fridays.
We have a friendly, supportive, and inclusive environment
with a hybrid working approach of 60% in office and 40% home-working.
Salary
The pro-rata salary for the role is £25,000, based on an
FTE salary of £27,345 per annum and based on 32 hours per week.
Benefits
Free on-site parking
Cycle to Work Scheme
Free Access to HMS Excellent Fitness Centre
Employee Assistance Programme to give you confidential
support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying
period)
A generous non-contributory Pension Scheme (7%
contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s
qualifying period)
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